What Information do we collect?
We collect information from you when you register on our website, subscribe to our newsletter, are sending us emails, or you product reviews reviews. When ordering or registering on our website, you may be asked to enter your name, e-mail address, shipping address, billing address, phone number.
We may collect and use non-personal information such as the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider to optimise our goods and services to you.
When visitors leave reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We keep contact form submissions for on year for customer service purposes, but we do not use the information submitted through them for marketing purposes.
If you leave a review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
What do we use your information for?
We use your Personal Information to provide you with information, process your orders and for any related or ancillary purposes, including, without limitation:
(a) to process transactions;
(b) to personalise your experience;
(c) to improve our website offerings based on the information and feedback we receive from you;
(d) to improve customer service by responding to your customer service requests and support needs;
(e) to enable us to comply with any regulatory reporting and legal obligations; and
(f) to enable us to transfer the same to any successors and/or assigns of our business.
We may engage third party service providers to assist with delivery, security, professional advisory, banking, payment processing or technology services. These parties may be required to handle your Personal Information and if they do, they must safeguard this information and only use it for the purposes it was supplied, although we are not responsible for ensuring this.
How long we retain your data
If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor reviews may be checked through an automated spam detection service.
We do not sell, trade, or otherwise transfer your Personal Information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our Terms & Conditions, or protect ours or others rights, property, or safety. However, non-personal visitor information may be provided to other parties for marketing, advertising, or other uses. When you provide Personal Information and request it to be published on the website, you consent for us to make your Personal Information public.
How do we protect your information?
We will keep all Personal Information we receive from you confidential. We implement a variety of physical and electronic security measures to maintain the safety of your Personal Information.
We restrict physical access to our offices and offer the use of a secure server. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database. Your credit information can only be accessed by those authorised with special access rights to our systems who are required to keep the information confidential. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
This policy was last modified in July 2018.